Our Strengths

Our Strengths

The Global Office Group Team will provide staffing at sufficient levels and availability to meet the applicable performance requirements.

Onsite Support Services for assigned regions can include the following:

  • Immediate on-site SLA requirements
  • 4-hour response SLA requirements
  • 8-hour response SLA requirements
  • NBD (Next Business Day) response SLA Requirements
  • Troubleshoot, diagnose, resolve and/or escalate reported problems
  • Preventative and Proactive maintenance
  • Reporting on SLA, trends, and failure metrics